To mark National Receptionist Day we caught up with Beatrix Fekete, Receptionist at Lexington Reception Services. Beatrix has been working with Lexington for two years now and is based in a multinational energy company. Here she tells us more.
What attracted you to a work for Lexington Reception Services?
I was a hotel receptionist prior to joining Lexington. I loved what I did but wanted to experience working in a different environment with similar tasks – the corporate environment appealed to me.
Talk us through a typical day…
I start by checking all of the meeting rooms and offices. In the morning I check they are clean, hazard free and all IT devices are on and working. Next I prepare for the day ahead, in terms of meetings and visitors. I make sure refreshments are ordered and visitor badges are ready.
Welcoming visitors is a huge part of my role. It’s important to reflect both the standards LRS put in place and our client to ensure their visit is enjoyable. Throughout the day I am also responsible for answering emails and calls. The reception team deal with meeting room requests, catering and taxi and courier bookings. We order staff passes and stationery supply for the office. We also arrange gym access for new joiners, allocate lockers and grant access to the bike store, via security.
My day is varied that’s for sure. As well as the key tasks, I have mentioned, I keep a record of the new joiners and leavers – setting up or cancelling their email accounts and creating name plates for them. I also log any maintenance issues in the office and kitchen area, and ensure the relevant department in the building or external company gets notified.
What do you enjoy most about your role?
The thing I enjoy most about my role is meeting people and the variety of tasks.
What is the biggest challenge you face as a receptionist?
One of the biggest challenges can be lack of information provided by tenants. This can result in a lot of time spent going back and forth to understand what is needed.
Can you tell us three secrets to creating a great experience at reception?
I believe you need to smile, be proactive and have good attention to detail.
Three tips to succeed as a receptionist
Be yourself, be proactive at work, show willingness.
Sum up good customer service
Delivered with a smile, effective and puts customer needs first.
Today, many of our reception teams are raising money for Heads Together, the mental health campaign of The Royal Foundation of The Duke and Duchess of Cambridge and Prince Harry, which has been set up to change the national conversation on mental health and tackle stigma. If you would like to make a donation, please visit our Just Giving page and donate whatever you can to help us tackle the stigma around mental health: https://uk.virginmoneygiving.com/LexingtonCatering