This month Jane Streat, Head of Lexington Reception Services, features in Tomorrow’s FM (page 42-43). She talks about the importance of innovation within front of house teams.
Jane discusses how our front of house teams can really help us stay ahead of the game, adapting to customers and guests needs.
She says, “Front of house is a critical, strategic business discipline, and the team need to be given the tools and freedom to innovate and uncover new ways of working to deliver a five star customer experience.”
To read the article in full please visit Tomorrow’s FM (page 42-43 in the November 2016 issue).