Lexington Reception Services is proud to have been awarded ISO 9001 certification. This is an internationally recognised standard that ensures services meet the needs of clients through an effective quality management system.
Jane Streat, Head of Client Services at LRS, says, “The ISO 9001 accreditation demonstrates our commitment to providing a high-quality and consistent service to all of our clients and customers. It reflects the commitment of our team to ensure quality and provide the best possible service to our clients and their guests.”
To become ISO 9001 compliant LRS went through in-depth audit, which included interviewing management, reviewing contracts and monitoring the way the LRS team operate. The accreditation looks at eight key areas to drive quality service:
– Customer Focus
– People Involvement
– Approach To Management
– Continuous Improvement
– Evidence-Based Decision Making
– Relationship Management
What does gaining ISO 9001 mean?
Being certified means LRS operates using the ISO guidelines and the business will be regularly reviewed to ensure a consistent approach is maintained. Jane Streat says, “We are completely committed to providing excellent customer service and this means making sure we have excellent systems and the very best managers in place to look for continual improvement
“We will continually review our systems and processes, whilst exploring new innovations, to ensure that we continue to deliver excellent customer service and meet the needs of our team, clients and guests in an ever changing environment.”