Meet the team

People are at the heart of everything we do. We build relationships, work hard to be
the best and have fun along the way…

Rachel Lindner, Director
Rachel Lindner, Director

Rachel is one of the co-founders of Lexington and is responsible for Operations and CSR activities.

She has worked in the hospitality industry for almost 30 years, with a background in running commercial hotels and restaurants.

Rachel has directed small and large teams across a broad range of front of house services for prestigious head quarter business & industry and commercial contracts.

She plays a pivotal role in the strategic development and innovation within Lexington, and spearheaded the development and launch of LRS.

Jane Streat, Head of Client Services
Jane Streat, Head of Client Services

Jane heads up our LRS division and works with our team to develop a unique service that truly represents our clients’ brand and culture.

Jane has over 20 years’ experience in the industry. She started as a receptionist herself and worked her way up to Front of House Manager for a team of 35 looking after various services, including Reception, Switchboard, Reservations and Video Conferencing.

Jane is tireless in her dedication to delivering on expectations and developing great client relationships.

She says, “Good customer service is not enough anymore it needs to be exceptional and reception staff have just minutes to impress guests.”

Roberto Castella, Operations Manager
Roberto Castella, Operations Manager

Roberto joined Lexington in 2014, as Head of Reception, and within a year he was awarded ‘LRS Person of the Year’ and was promoted to Operations Manager, working with clients and their reception teams to deliver change and improvements in all areas of reception services.

Through his previous role as Reception Manager at The Chelsea Harbour Hotel, where he managed and supervised a team of 25 people team, he knows how to achieve exceptional levels of customer satisfaction, Roberto understands what 5* service looks like and the real impact it has on the wider business and customers’ perceptions.

Emma Langford, People Manager
Emma Langford, People Manager

Emma joined Lexington in 2013 to fulfil the first dedicated HR role in the business.

She is responsible for defining staff culture, developing future talent and setting people strategy. But most importantly, she looks after the Lexy Community!

She is recognised as one of the brightest stars in the hospitality industry and was awarded with an Acorn Award in 2014. Emma is committed to promoting the hospitality industry, she regularly speaks at industry related events and is a member of Springboard’s INSPIRE Action Group.

Emma has a real passion for excellent service and people. In her words, “This is the perfect industry to work in.”

Johan Joubert, Business Development Manager
Johan Joubert, Business Development Manager

Johan was promoted to Business Development Manager for LRS, in June 2017, after working as Operations Manager for one of the Lexington and Elior City Business clients, where he managed 115 people across seven sites.

Johan provides support through the sales and tender process, contractual agreements, mobilisations and any new service requirements. He works with the wider LRS team to drive innovation, improve customer experience and ensure the front of house team stay current in today’s competitive market.

He started working front of house in some of the very best 5* hotels to drive excellent customer service – these include One Aldwych and Brown’s Hotel, in Mayfair. Since then he has worked with a range of organisations operating in different sectors, including the legal and finance sector.

He has over 10 years working in a front of house environment, in both commercial and corporate environments, and prides himself in helping teams to drive innovation and deliver exceptional service.

Johan understands the importance of exceptional service in a high profile reception environment and the real impact it has on the wider business and customers’ perceptions.