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The Art Of Management At Devonshire Square

Sara Bean, Contributing Editor at FMJ, visits Devonshire Square and the Lexington Reception Services team to find out more about the campus that has established itself as an artistic and cultural oasis.

Lexington Reception Services started working with the team at Devonshire Square in May 2016 to manage all reception services with the aim of ‘providing the same five-star customer experience that guests receive in many top hotels’.

Jane Streat, Head of Client Services at Lexington says, “While our main responsibility is the three commercial buildings that we look after, and managing the expectations of tenants within those buildings, the team also manage the events held here as well. That is an area which we have to manage carefully, as there must always be a buy-in from all of the tenants to see the advantage of driving people to the area.”

The events team is managed by Patrizia Sechi, Lexington’s customer experience and events manager for Devonshire Square. She explains that she has access to the necessary resources to increase levels of staffing when required for large-scale events via Lexington’s support team. Reflecting the one-team approach, and to ensure continuity of service, all of the support team go through a Devonshire Square training programme before they go on site to ensure they understand the wider values and ethos of the estate.

Interestingly, many of the facilities and customer experience teams have an interest or background in the arts. One is a former opera singer while another is a photographer. Sara explains art is the thread running through the community at Devonshire Square.