Lexington Reception Services (LRS), one of London’s leading reception services organisations, has seen the team double in size over the last year. The LRS team now manage reception services across 25 sites and it continues to grow.
LRS support a range of organisations, from creative agencies to financial services and law firms. The team has just won one of its biggest contracts providing reception services, managing the switchboard and supporting events. A team of 16 LRS staff will be based at an iconic London building, which has around 5,000 people come in and out of it each day.
Lexington officially launched LRS in 2014 in response to client demand within the catering business. The team wanted to use their knowledge and expertise in creating a fabulous customer experience to boost reception services in businesses across London.
Julia Edmonds, Managing Director at Lexington says, “What began as Lexington Catering providing additional front of house customer service support to existing clients quickly became the focus of a new specialist service.
“We have recruited some of the best reception and customer experience specialists to create a unique offering, which is tailored to each business and really helps boost customer experience.”
The team has seen the investment grow and secured some strong partnerships with leading building management companies. Jane Streat, Head of Client Services at LRS, says, “We decided, very early, on to take a staggered approach to ensure we got things right from the word go and were able to invest the time needed to create a bespoke service for each of our clients.
“Four years after the launch and we are delighted to be providing services to a wide range of clients, from creative agencies to financial services and legal organisations both in-house and within multi tenanted buildings. We have a fabulous team of customer experience experts working with our clients to drive success and innovation across the business.”
The LRS team has continued to innovate, whilst building the business. This includes introducing a new LRS app and the team, based at Devonshire Square, has created a programme of events to help boost footfall to the square.
Jane says, “The role of our team varies, depending on where they are based. Customer and client needs change so it’s important we remain flexible and are able to respond to changing demands – it’s this that enables us to continue to exceed customer’s expectations. We have some exciting projects on the go and I am really looking forward to seeing these come to fruition.”